Refund Policy

At Herbal Tabeeb, we are committed to providing you with premium, high-quality herbal products. We want you to feel confident in your wellness journey with us. However, because we sell health supplements and consumable goods, we must adhere to strict hygiene and safety standards.

Please read our policy below to understand your options if an item does not meet your expectations.

Return Window

You have [7] days from the date your order is delivered to request a return or refund. If [7] days have passed since your purchase arrived, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To protect the health and safety of our customers, we can only accept returns under the following conditions:

• The product must be completely unused, unopened, and in its original packaging with the safety seals intact.
• Consumables (Majoons, Tablets, Supplements): Due to strict health and safety regulations, we cannot accept returns or issue refunds on any consumable products once the safety seal has been broken or the product has been opened.
• Damaged or Incorrect Items: If your product arrives damaged, defective, or if you received the wrong item, you are absolutely eligible for a full refund or a free replacement. Please contact us immediately upon receiving the package.

How to Initiate a Return

To start a return, please follow these simple steps:

1. Contact Us: Email our support team with your Order Number and a brief explanation of why you are requesting a return.
2. Include Proof: If the item arrived damaged or defective, please attach clear photos of the product and the shipping box to your email.
3. Receive Instructions: Our team will review your request and, if approved, provide you with the exact return shipping address and instructions. Please do not send your purchase back to the manufacturer or return it without contacting us first.

Return Shipping Costs

• Customer Responsibility: If you are returning an unopened product simply because you changed your mind, you will be responsible for paying your own shipping costs to return the item. Original shipping costs are non-refundable.
• Our Responsibility: If the return is due to an error on our part (e.g., we sent the wrong item or it arrived damaged), Herbal Tabeeb will cover the return shipping costs.

The Refund Process

Once your returned item is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed immediately.
• A credit will automatically be applied to your original method of payment.
• Please note that it can take your bank or credit card company [5-10 business days] to officially post the refund to your account.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

1. First, check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund clears.

If you have done all of this and you still have not received your refund, please contact us.